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Home » FAQ (Frequently Asked Questions)

NOTE: Pls order at http:// WWW.DOODACHARMS.COM or you can contact us, we will send the quotation sheet with pictures to you asap. Email us at sales@doodajewelry.com or call us for help. Thanks very much!



1. Does it produce damage to the human body if wear your beads or charms jewelry?

A. All of our Panadora metal beads are made by high grade Zinc Alloy, they are in full compliance with environmental standards, and without any harm on the body, you may wear it longer time and won’t fade as silver beads, but the price is lower and magnetic;
B. All of our Pandora murano glass beads are made by top class murano glass in high handmade skill, the core is S925 sterling single core or double core;
C. All of our Pandora silver beads are made by S925 Sterling Silver in high skill, it won’t fade and won’t harm on the body;
D. All of Fashion Charms and Jewelry are made by high grade Zinc Alloy, they are in full compliance with environmental standards, and without any harm on the body.

2.How to register?
You can register yourself to become our member, which is free of charge. Whatever you have filled will be protected properly. We provide relevant service upon you information. After your successful register, you may log in and order our products online immediately.

3. How to Order Step by Step?
Method A: (You can make your order directly online.)

1) View the products online, and Click "Add to Cart" Button, reply this step if you order more items;
2) Click "View Order Cart" Button to view or change the quantity or make a note for each item, then wait a second to Automatic Updates;
3) Click "Order Now" Button;
4) If you are not a Member at our website, you can Create a new account. If you wouldn’t like to be a member, you can fill in the blank of the inquiry sheet then Send your inquiries and messages direct to us; (We will never give out or sell your personal information to third parties. For more details, please read our Privacy Policy.)
5) If you have been a member at our website, Log in before you send the order, then you needn’t to fill in the contact information;
6) Submit Order;
7) We will make a Commercial Invoice for your approval;
8) Pls send us the payment according the invoice and inform us;
9) We will prepare the goods and ship them to you after we receive the payment from you;
10) We will give you the tracking number after we ship the goods to you, you may trace the goods online via tracking number.

Method B: (Email your demand list to us for Commercial Invoice.)
1) View our online products.
2) Pls email (sales@doodajewelry.com) us with your detail order directly; (Pls give me your detail order, item quantities, receiver name, shipping address, postal code, tel etc);
3) We will make a Commercial Invoice for your approval;
4) Pls send us the payment according the invoice and inform us;
5) We will prepare the goods and ship them to you after we receive the payment from you;
6) We will give you the tracking number after we ship the goods to you, you may trace the goods online via tracking number.

4. How much is Shipping Cost?
Shipping costs are based on the weight, destination and shipping method (we only recommend to ship by TNT, DHL, Fedex, EMS etc air express). You may save more freight if you order more.


5. What is your Minimum Order?
Our Minimum order is US$100 excluding shipping cost.

6. What is your Discount Policy?
Order US$1000+ (shipping cost is not included): 4% OFF;
Order US$2000+ (shipping cost is not included): 8% OFF;
Order US$5000+ (shipping cost is not included): 12% OFF.

 

7. What Method of Payments do you accept?
We accept all major T/T, Westen Union, MoneyGram.

8. How long does it take for me to get my order?
We ship out most orders within 2 days if the goods in stock and air express will take 3 to 5 business days to reach you. We will ship out the goods to you in 10~15 days if you the goods no stock. *Once in a while, an item may unexpectedly sell out. In this case, we will hold the order until we send e-mail to you to discuss how to deal with your order, so your e-mail address is very important for us.

9. How much is the customs tax, how can we do if the goods are lost?
All packages will be stated as SAMPLES or GIFTS and underestimate the value for the goods to avoid import taxes, and you don’t pay the customs tax or only pay a little for it.

If your goods are lost during the shipment phase, we take full responsibility and will reship your goods on our expense. But if the parcel is lost due to the incorrect information from you (such as wrong address, tel etc and air express can’t find your address or can’t contact with you etc), you should be responsible for all the loss.

10. What is your return policy?
If you are unsatisfied with the jewelry items you receive, we accept returns up to 10 days after the order has been delivered to the customer. The process for making a return is as follows:

1) You must send an email to sales@doodajewelry.com to let us know you making a Return;
2) You MUST include a copy of your original invoice in the return box, as well as a note explaining why the jewelry is being returned;
3) All items must be returned new and unused in the original packaging;
4) All products must be received back in the original package and condition in which they were shipped;
5) We will give a refund, minus shipping & handling and discounts when we receive the goods from you.

11. Do your company send free samples?
We are afraid not. We couldn't send free samples. You are welcome to place a trial order to test the quality of our products.

12. Will you drop ship for me?
We will drop ship for customers who can maintain a minimum of $100 USD/Order. Contact us if you can meet that requirement and are interested in our drop shipping service.

13. Is the price expressed on your website as US Dollar?
A: Yes, but you can pay by Pounds, Euros with the same value.

14. Do you offer customized making?
A: Yes. You are welcome to send our customer service an email to give the detail of your special requirements.

15. How to contact us?
We are able to provide you the service of order information revision or order cancellation within 8 hours after you place an order. Pls contact our email (sales@doodajewelry.com) to avoid unneccessary troubles, or you can chat with our server online. Our MSN is doodabeads@hotmail.com.

Thanks a lot for your support and attention. If you have any excellent ideas or suggestions, please contact us.